Aftercare Manager

Aftercare Manager

Aftercare Manager for a Tier 1 Main Building Contractor to work across our clients prestigious large scale projects in the Dublin region.  This successful Aftercare Manager will report to a company director and be primarily responsible for dealing with defects after completion.

Role:

• Coordinate Stakeholders: Manage daily interactions between clients, subcontractors, and the Maintenance Team to ensure effective defect resolution and aftercare.
• Resolve Defects: Address disputed defects with clients or subcontractors, maintaining strong relationships while ensuring timely and accurate resolutions.
• Manage Helpdesk: Oversee the Helpdesk system to log and track all maintenance and defect work, ensuring regular updates and adherence to procedures.
• Ensure Workflow Compliance: Assess and action defects according to established workflows, ensuring accurate diagnosis of root causes and raising Non-Conformance Reports (NCRs) for major defects.
• Lead Meetings and Reporting: Chair weekly Maintenance Meetings, circulate minutes, and deliver monthly Procore dashboards, fortnightly progress reports to the Quality Department, and interim dashboards during defect periods, covering progress, costs, and milestones.
• Build Relationships: Develop ties with specialists, architects, engineers, and clients’ FM teams to support defect management and aftercare processes.
• Identify Trends and Lessons: Analyze defect trends, propose solutions, generate Lessons Learned with project teams, and prepare Quality Alerts as required by the Quality Department.
• Support Commercial Processes: Empower the Commercial Team to handle notices, warranties, and obligations; ensure proper record-keeping for non-compliant subcontractors; and track costs for access, plant, materials, and equipment to recover expenses from the supply chain. 

Required:

• Previous experience as a aftercare / defect manger.
• Experience of defect resolution or Property Management (Ideally)
• Will consider strong site management experienced candidates that want to move into this area

Package

• €80k-€90k
• Pension and other benefits
• Company Vehicle or travel allowance

If you are a Aftercare Manager considering a career move, send your CV or contact Declan Hasson for a confidential discussion. GPC will not send any applicants CV’s to clients without a full discussion and prior consent. GPC is a specialist construction recruitment consultancy with 26 years’ experience based in Dublin.